OIT Departments Academic Computing Administrative Computing Network & Desktop Services Help Desk Services OIT Home OIT Announcements OIT Newsletter NLU Home Print This Page   Help Desk & User Services The Help Desk team provides technical support for NLU students, faculty and staff who are using OIT-supported software such as Microsoft Office, Banner Self Service, Luminis, NLU-Email, and WebCT, as well as support for network and internet connectivity. The Help Desk also supports NLU-owned hardware and the NLU telephone and voicemail systems. The Help Desk staff solves many problems via the initial phone call. The Help Desk staff route unresolved phone calls and emails to appropriate OIT staff. Contact the OIT Help Desk by phone, email or direct entry of your question or problem into our Helpdesk Online system. TELEPHONE: From on campus: 4357. From off campus (toll free): 866-813-1177 EMAIL: Helpdesk@nl.edu INTERNET (direct request entry): http://hdo1.collegis.com/nlu/ WHEN: Help Desk staff are available 24 hours a day, 7 days a week